C. WinChell Agency
                                                                            Details of Vacancy                                                       << Back
Job Code:

20573
Category:

Operations/Filings & Compliance
State:

NJ

Title:

Director of Operations

Contact Phone:

(570) 839-1280

Base Pay Low:

$Open

Base Pay High:

$Open

Benefits:

Benefits

City:

Jersey Shore Area

Description:

The Director of Operations will provide overall management and oversite of the daily operations of three office locations within Monmouth/Ocean Counties. Provide an important leadership role modeling: honesty, teamwork, professionalism and a strong work ethic. Identify, support, facilitate and implement best practices within the agency to avoid errors and omissions. Contribute to the achievement of budgeted growth objectives and profitability by analyzing data and developing and executing plans to mitigate negative impacts. Lead human resource functions including interviewing and hiring personnel, team member training, performance evaluations, coordination of work schedules and time off. Monitor and evaluate effectiveness of training programs, adjusting as necessary, to ensure learning and team member retention. Design and implement systems and procedures to reflect operational improvements, and to meet financial and performance goals. Manage internal support services - maximize output of the various support of IT, marketing HR and any third-party consulting. Develop, document and audit agency operating procedures, service standards and service expectations. Engage the internal and external customer to amplify the P&C message, resulting in a “best in industry” customer experience. Develop new and maintain existing relationships with carriers, brokers and vendors. Oversee the management of account managers expiration list as well as conducting meetings to discuss marketing and strategies. Mentor staff and producers regarding marketing, coverages and procedures. Update staff on company changes and marketplace. Manage issues related to clients: companies and vendor accounts. Arrange in-house education to raise the knowledge base of the agency and individuals. Recognize and resolve employee issues/complaints. Oversee information technology functions including acquisition, implementation, maintenance and security. Coordinate, facilitate and follow-up upon agency meetings.

Requirement:

Bachelor’s degree. 12-15 years of work experience in Property and Casualty Insurance field. 5 years of direct experience managing sales and/or service representatives within an insurance agency with multiple branches. Property & Casualty license. Previous experience with an agency management system. Strong computer skills with an emphasis in MS Office, including Word, Excel and Outlook and experience using integrated database such as The Agency Management System: Applied Epic. Certified Insurance Service Representative (CISR) Designation. IVAN Exchange Solution Account Administrator.


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